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ONDEMAND TRAINING Find answers to frequently asked questions
FREQUENTLY ASKED QUESTIONS about IIA OnDemand Training

I purchased a course. How do I access it?

Please sign in at the OnDemand website, and the course thumbnail should be displayed
below “My Active Courses” on your Dashboard. Select the course thumbnail, then select
“START LEARNING NOW” to launch the course.

How long does it take to complete a course?

Select a course thumbnail from the Course Catalog to display the associated Course
Description page. The course Duration is listed on the left-hand side, below the course
title.

What are the recommended browser requirements?

To avoid display issues, we recommend that you access the OnDemand courses on a
desktop or laptop using one of the following browsers:

• Google Chrome (optimal)
• Mozilla Firefox
• Safari 4

Can I take a course on my tablet or smartphone?

You may complete our OnDemand courses on a tablet, Mobile iOS, or Mobile Android.
However, display issues may occur within the platform and the courseware.

Why was my purchase attempt declined?

Please make sure your billing address matches the billing address for the credit card you
are using.

Need more help?

Please contact IIA OnDemand if you would like to purchase group training or if you are
having technical issues.

IIA ONDEMAND CONTACT

Email : [email protected]
Phone : +1-407-937-1111
Operation : 8:30 AM - 5:00 PM EDT

IIA TRAINING GLOBAL ONDEMAND